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End-user driven innovation; Are the final users of a new product or services useful in the innovation process?

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One of the main challenges in developing new products and services is end-user involvement. Recent studies advocate for the participation of end-users in the opportunity identification phase, either involving lead users, also called expert users (Von Hippel 1986; Lettl, 2007), or lay users (Lüthje, 2004), non-expert users. In 1986, Dr. Eric von Hippel introduced the Lead-User theory (von Hippel E,. 1986). This theory claims that breakthrough products may be developed …[ seguir leyendo ]

End-user driven innovation; Are the final users of a new product or services useful in the innovation process?

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